Shipping Policy
Shipping Policy
1. Processing Time
- Orders are processed within 1-3 business days after the order is placed and payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates and Options
Shipping rates and delivery options depend on your location and order size. Please see below for details:
- Standard Shipping: Delivery within 5-7 business days
- Express Shipping: Delivery within 2-4 business days
Note: Shipping rates will be calculated at checkout based on your location and chosen delivery option.
3. Shipping Destinations
We currently offer shipping to the following locations:
- Domestic: All regions within [United Kingdom]
- International: Select countries. Please check our website or contact customer service to confirm international shipping availability to your location.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can use the tracking number to monitor the status of your shipment.
5. Delivery Issues
- Delayed Shipments: Occasionally, deliveries may be delayed due to unforeseen circumstances. If your shipment is significantly delayed, please contact our customer service team.
- Incorrect Address: Please ensure your address is entered correctly at checkout. Qianyustortshop is not responsible for delays or lost packages due to incorrect or incomplete address information.
6. Missing or Damaged Items
If your order arrives with missing or damaged items, please contact us within 3 days of delivery. Provide your order number and details about the issue, and we will assist you in resolving it promptly.
7. Shipping Restrictions
For safety and regulatory reasons, certain cleaning products may have restrictions on where they can be shipped. In such cases, we will notify you at checkout or by email if an order cannot be completed due to shipping restrictions.
Contact Us
If you have questions about our shipping policy or need assistance with an order, please reach out to us:
- Email: shipping@qianyustortshop.com
- Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM
