Payment Policy

Payment Policy

1. Accepted Payment Methods

We offer a variety of payment options to meet your preferences:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
• Digital Wallets: PayPal, Apple Pay, and Google Pay
• Bank Transfer: Available for larger orders (please contact customer service for details)

2. Payment Security

Your security is our priority. Our website uses SSL (Secure Socket Layer) encryption to protect your payment information. We work with trusted payment processors that comply with industry security standards, ensuring that your details remain confidential and secure.

3. Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details and receipt. Please review this information and contact us if you notice any discrepancies.

4. Payment Issues

If you experience any issues during checkout, such as declined payments or error messages:

• Verify that your billing information matches your card details.
• Contact your bank or card provider to ensure there are no restrictions.
• If issues persist, please reach out to our customer service team for assistance.

5. Currency and Exchange Rates

All prices on our website are listed in [GBP]. If you are purchasing from another country, your bank may apply additional fees or currency exchange rates. Please check with your bank for any international transaction fees.

6. Fraud Prevention

To protect our customers, Qianyustortshop has implemented fraud prevention measures. Orders may be subject to verification if there are any concerns about fraud or suspicious activity. In such cases, we may contact you for additional information.

7. Refunds

Refunds will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear on your account, depending on your bank’s processing time.

8. Payment Queries

If you have any questions regarding your payment or need help with an issue, please contact our customer support team:

• Email: payments@qianyustortshop.com
• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM